Wednesday January 25 2012 8:00AM- 9:45AM | Washington Hilton
Presiding Officer: Nelson, David O. - Conservatoire National des Arts et Metier.
Sponsored By: Transportation Research Board's Commuter Rail Transport Committee AP070
The last decade’s rapid advancements in computer and communications technologies have opened whole new ways for commuter railroads to communicate with and serve their customers. I-phones, androids, smart cards, Facebook, and Twitter all now have an emerging role in commuter rail service delivery. The session sampled how various commuter railroads across the country are employing new technology to improve the efficiency and effectiveness of their customer service and business processes.
Click Here for more information and copies of the presentations and papers
